Frequently Asked Questions
Everything you need to know about shopping with Winston & Porter.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most unused items in their original packaging. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
Do you offer international shipping?
Yes, Winston & Porter ships to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.
How can I track my order status?
Once your order is processed, you can track its progress by logging into your account or by clicking the link provided in your shipping confirmation email.
Are your products covered by a warranty?
Many of our products come with a manufacturer's warranty. Specific warranty details can be found on individual product pages or by contacting our customer support team.